Services:  

Ian Neo Photography provides only photographic services, specializing in production of photographic still images to create high quality photos that last a lifetime.  The minimum duration for a photo-shoot is normally around 2 hours or more depending on the events and booking nature.  

Deliverables:

We will provide high quality images to you upon completion of the agreed payment.  All images will be edited within 1 week or 5 working days.  Images will be sent to the customer via. Google Drive or a WeTransfer download link, where they can download the photos in full resolution. This download link will be available up to 1 month after the photo-shoot session. After 2 months, the download link will expire. During this timeframe, the customer is allowed to download the images as many times as they wish. It is the customer’s responsibility to download the images before the expiry date If a customer fails to download the images before the 2-month period expires, Ian Neo Photography will not be held responsible.

In the unlikely event that a customer is not able to download their photos before the expiry date, it is their responsibility to voice out the technical issue and we will try our very best to resolve the issue for them.   

Payment:  

Full payment is required before the date of the booking.

A 30% booking fee is required for ALL bookings. This payment is due within 96 hours of the issue of the invoice. Alternatively, you could also make a full payment immediately too. This is here to secure the date and the booking. These fees are non-refunable.

The booking fee is to cover a no-show or any last minute cancellation. If the payment is not made, Ian Neo Photography holds the right to not attend the booking.

Cancellation:

The following paragraph is for customers who have paid a deposit, and will finalise payment after I have attended and just before the photos are to be delivered. This is reserved for special circumstances.

Any cancellation or re-scheduling of a booking must be made up to 1 week prior to the original booking time.  If a cancellation or re-scheduling of a booking is made less than 24 hours prior to the original time, the booking fee will be forfeited unless it is a mutual agreement due to the weather (outdoor setting). To arrange another booking we will endeavour to allocate a new slot based on schedule availability.

For customers who have paid in full before the event dates (such as large events, corporate, engagement, pre-wedding and wedding):

“Where an organiser cancels an event, the Australian Consumer Law requires the businesses to provide remedies to consumers. However, you may not be entitled to a refund under the consumer guarantees if the event is cancelled due to matters outside of its control, such as the current government ban on larger events.”

No refunds are given for cancellations within 6 months of booked date under any circumstance. However, we will always try to accommodate our clients as best as we can, and will offer to re-schedule the booking or credit towards the next booking. The new booking must be made within 12 months of the initial booking that was cancelled.

If the new booking’s value is less than the value of the original booking that was cancelled, the balance will be rolled over to the next booking.

Copyright:

All photos and video produced by Ian Neo Photography is our intellectual property.  Once full payment has been made, the customer may use the photos and or video as they wish.  Ian Neo photography reserves the right to use any content for promotional purposes.  

Indemnity: If the client suffers harm or loss directly or indirectly as a result from any images from us, Ian Neo photography is not held responsible, as it is the client’s responsibility to appropriately share and distribute the photos.  

Confidentiality:  It is in our best interest to protect the privacy of our clients. All confidential information will NOT be shared to other parties, except as required to provide the services, and as required by law.